Incident Response in a Distributed World

Abstract:

Incident response is critical in DevOps, especially with SaaS applications. Like a well-run emergency room, coordinating the right people with the right information immediately can be the difference between a minor glitch and a major threat for the business.

Incident Response gets much more complex in a distributed DevOps world. There are broader sets of skills you need to bring to bear to manage a production outage. Overlay different geographies with different timezones and legacy communication tools and the process can fail quickly.

This talk describes how to run an efficiently incident response process for hosted services with distributed DevOps teams - using specific examples from leading companies Specifically we will talk about how to organize, what processes to follow and what communication tools are most effective.

Speaker:

Paul Brody